{"id":8337,"date":"2026-01-22T15:59:49","date_gmt":"2026-01-22T14:59:49","guid":{"rendered":"https:\/\/www.def-france.fr\/accompagnement\/maintenir\/centre-dappel-en\/"},"modified":"2026-09-15T11:35:44","modified_gmt":"2026-09-15T09:35:44","slug":"centre-dappel","status":"publish","type":"page","link":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/maintenir\/centre-dappel\/","title":{"rendered":"Call centre"},"content":{"rendered":"<section class=\"custom-block hero-image-block \">\n    <div class=\"container block!\">\n        <div class=\"breadcrumb-container\">\n                            <nav aria-label=\"Breadcrumb\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accueil<\/span><\/p><\/nav>\n                    <\/div>\n        <div class=\"content\">\n\t\t\t<div class=\"text-with-button\">\n\t\t\t\t\t\t\t\t<p class=\"tag\">\n\t\t\t\t\t\t\t\t\t\t\tMaintain\n\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t<h1>The call centre at the core of the maintenance system<\/h1>\n\t\t\t\t<div class=\"description\">\n\t\t\t\t\t<p>The call centre serves as the centralised point of contact for managing requests related to fire safety systems: incident reporting, service requests, tracking of actions, and coordination of teams.<\/p>\n<p>DEF provides its customers with a well-organised and specialised call centre designed to assess requests, direct actions, and ensure rigorous follow-up, while taking into account operational and safety considerations.<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"image-right\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/centre_appel.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"hanging-tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Request management<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Coordination of Interventions<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Point of contact<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"custom-block anchor-menu-block \">\n        <nav aria-label=\"On this page\">\n            <ul class=\"flex justify-center gap-8 flex-wrap p-6 my-0!\">\n                                                        <li>\n                        <a href=\"#pourquoi\"\n                            class=\"flex justify-center items-center w-fit lg:min-w-55 rounded-full border border-gray-300 px-4 py-2 bg-white hover:border-brand-orange hover:text-brand-orange transition-colors duration-400\"\n                            data-track=\"anchor\" data-track-id=\"#pourquoi\">\n                                                        Why?\n                        <\/a>\n                    <\/li>\n                                                        <li>\n                        <a href=\"#accompagnement\"\n                            class=\"flex justify-center items-center w-fit lg:min-w-55 rounded-full border border-gray-300 px-4 py-2 bg-white hover:border-brand-orange hover:text-brand-orange transition-colors duration-400\"\n                            data-track=\"anchor\" data-track-id=\"#accompagnement\">\n                                                        DEF support\n                        <\/a>\n                    <\/li>\n                                                        <li>\n                        <a href=\"#engagements\"\n                            class=\"flex justify-center items-center w-fit lg:min-w-55 rounded-full border border-gray-300 px-4 py-2 bg-white hover:border-brand-orange hover:text-brand-orange transition-colors duration-400\"\n                            data-track=\"anchor\" data-track-id=\"#engagements\">\n                                                        Our commitments\n                        <\/a>\n                    <\/li>\n                                                        <li>\n                        <a href=\"#services\"\n                            class=\"flex justify-center items-center w-fit lg:min-w-55 rounded-full border border-gray-300 px-4 py-2 bg-white hover:border-brand-orange hover:text-brand-orange transition-colors duration-400\"\n                            data-track=\"anchor\" data-track-id=\"#services\">\n                                                        Our services\n                        <\/a>\n                    <\/li>\n                            <\/ul>\n        <\/nav>\n    <\/section>\n\n\n<section class=\"custom-block anchor-target-block\">\n    <div id=\"pourquoi\" class=\"anchor-target\" aria-hidden=\"true\"><\/div>\n  <\/section>\n\n\n<section class=\"custom-block media-text-block bg-white!\">\n    <div class=\"container\">\n        <div class=\"media-container rounded-md -order-1\">\n                                                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/appel_centre.jpg\" alt=\"\" width=\"635\" height=\"445\" class=\"rounded-[inherit]\">\n                                    <\/div>\n\n        <div class=\"text-with-button text-brand-blue!\">\n            <h2>Why a dedicated call centre is essential<\/h2>\n\n            <div class=\"description\">\n                <p>The growing number of points of contact and communication channels complicates the management of incidents and service requests.<br \/>\nA dedicated call centre helps organise communications and ensure consistent and efficient service.<\/p>\n<p>The call centre makes it possible to:<\/p>\n<ul>\n<li>centralise all requests<\/li>\n<li>quickly assess situations<\/li>\n<li>prioritise actions based on criticality<\/li>\n<li>coordinate with the relevant teams<\/li>\n<li>provide the operator with a clear overview<\/li>\n<\/ul>\n<p>The call centre is a key tool for operational management. <strong>outil cl\u00e9 de pilotage op\u00e9rationnel<\/strong>.<\/p>\n\n            <\/div>\n\n            <div class=\"button-container\">\n                \n                                    <a href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/expertises\/prendre-rendez-vous\/\" class=\"btn btn-primary\" data-track=\"cta\" data-track-label=\"media-text\" data-track-text=\"Talk to an expert\" data-track-destination='{\"type\":\"internal\",\"name\":\"Talk to an expert\",\"page_url\":\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/expertises\/prendre-rendez-vous\/\"}'>Talk to an expert<\/a>\n                \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"custom-block media-text-block\">\n    <div class=\"container\">\n        <div class=\"media-container rounded-md order-1\">\n                                                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/appel_maintenance.jpg\" alt=\"\" width=\"635\" height=\"445\" class=\"rounded-[inherit]\">\n                                    <\/div>\n\n        <div class=\"text-with-button text-brand-blue!\">\n            <h2>DEF, a well-structured, operations-focused call centre<\/h2>\n\n            <div class=\"description\">\n                <p>The DEF call centre relies on teams trained in fire safety issues and clear handling procedures.<\/p>\n<p>Our role is to:<\/p>\n<ul>\n<li>receive and log requests<\/li>\n<li>classify incidents or expressed needs<\/li>\n<li>direct efforts toward the appropriate teams<\/li>\n<li>follow up on interventions<\/li>\n<li>maintain open communication with the operator<\/li>\n<\/ul>\n<p>An approach focused on clarity, coordination, and traceability. <strong>clart\u00e9, coordination et tra\u00e7abilit\u00e9<\/strong>.<\/p>\n\n            <\/div>\n\n            <div class=\"button-container\">\n                \n                \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"custom-block anchor-target-block\">\n    <div id=\"accompagnement\" class=\"anchor-target\" aria-hidden=\"true\"><\/div>\n  <\/section>\n\n\n<section class=\"custom-block key-points-block bg-white!\">\n    <div class=\"container text-brand-blue\">\n        <h2>What the DEF call centre offers<\/h2>\n\n        <div class=\"description\">\n            <p>The DEF call centre is integrated into the maintenance systems and scaled to meet customer needs.<\/p>\n\n        <\/div>\n\n                            <div class=\"key-points\">\n                                    <div class=\"key-point\">\n                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\">\n  <g clip-path=\"url(#clip0_246_47343)\">\n    <path\n      d=\"M13.5017 0.642822H4.50167C2.37143 0.642822 0.644531 2.36972 0.644531 4.49997V13.5C0.644531 15.6302 2.37143 17.3571 4.50167 17.3571H13.5017C15.6319 17.3571 17.3588 15.6302 17.3588 13.5V4.49997C17.3588 2.36972 15.6319 0.642822 13.5017 0.642822Z\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n    <path\n      d=\"M5.14453 10.2857L7.78025 12.3943C7.85103 12.4525 7.93392 12.4943 8.02288 12.5166C8.11184 12.5388 8.20464 12.5409 8.29453 12.5228C8.38528 12.5058 8.4713 12.4694 8.54673 12.4162C8.62217 12.3629 8.68524 12.2941 8.73167 12.2143L12.8588 5.14282\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_246_47343\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg>\n                                                \n                        <div class=\"key-point__content\">\n                            <h3>Single point of contact<\/h3>\n                            <p>Centralisation of calls and requests related to fire safety systems.<\/p>\n\n                        <\/div>\n                    <\/div>\n                                    <div class=\"key-point\">\n                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\">\n  <g clip-path=\"url(#clip0_246_47343)\">\n    <path\n      d=\"M13.5017 0.642822H4.50167C2.37143 0.642822 0.644531 2.36972 0.644531 4.49997V13.5C0.644531 15.6302 2.37143 17.3571 4.50167 17.3571H13.5017C15.6319 17.3571 17.3588 15.6302 17.3588 13.5V4.49997C17.3588 2.36972 15.6319 0.642822 13.5017 0.642822Z\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n    <path\n      d=\"M5.14453 10.2857L7.78025 12.3943C7.85103 12.4525 7.93392 12.4943 8.02288 12.5166C8.11184 12.5388 8.20464 12.5409 8.29453 12.5228C8.38528 12.5058 8.4713 12.4694 8.54673 12.4162C8.62217 12.3629 8.68524 12.2941 8.73167 12.2143L12.8588 5.14282\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_246_47343\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg>\n                                                \n                        <div class=\"key-point__content\">\n                            <h3>Evaluation of requests<\/h3>\n                            <p>Analysis of the nature and criticality of the stresses.<\/p>\n\n                        <\/div>\n                    <\/div>\n                                    <div class=\"key-point\">\n                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\">\n  <g clip-path=\"url(#clip0_246_47343)\">\n    <path\n      d=\"M13.5017 0.642822H4.50167C2.37143 0.642822 0.644531 2.36972 0.644531 4.49997V13.5C0.644531 15.6302 2.37143 17.3571 4.50167 17.3571H13.5017C15.6319 17.3571 17.3588 15.6302 17.3588 13.5V4.49997C17.3588 2.36972 15.6319 0.642822 13.5017 0.642822Z\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n    <path\n      d=\"M5.14453 10.2857L7.78025 12.3943C7.85103 12.4525 7.93392 12.4943 8.02288 12.5166C8.11184 12.5388 8.20464 12.5409 8.29453 12.5228C8.38528 12.5058 8.4713 12.4694 8.54673 12.4162C8.62217 12.3629 8.68524 12.2941 8.73167 12.2143L12.8588 5.14282\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_246_47343\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg>\n                                                \n                        <div class=\"key-point__content\">\n                            <h3>Prioritisation of actions<\/h3>\n                            <p>Referral of requests based on urgency levels and contractual obligations.<\/p>\n\n                        <\/div>\n                    <\/div>\n                                    <div class=\"key-point\">\n                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\">\n  <g clip-path=\"url(#clip0_246_47343)\">\n    <path\n      d=\"M13.5017 0.642822H4.50167C2.37143 0.642822 0.644531 2.36972 0.644531 4.49997V13.5C0.644531 15.6302 2.37143 17.3571 4.50167 17.3571H13.5017C15.6319 17.3571 17.3588 15.6302 17.3588 13.5V4.49997C17.3588 2.36972 15.6319 0.642822 13.5017 0.642822Z\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n    <path\n      d=\"M5.14453 10.2857L7.78025 12.3943C7.85103 12.4525 7.93392 12.4943 8.02288 12.5166C8.11184 12.5388 8.20464 12.5409 8.29453 12.5228C8.38528 12.5058 8.4713 12.4694 8.54673 12.4162C8.62217 12.3629 8.68524 12.2941 8.73167 12.2143L12.8588 5.14282\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_246_47343\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg>\n                                                \n                        <div class=\"key-point__content\">\n                            <h3>Team coordination<\/h3>\n                            <p>Link between the call centre, maintenance, on-call staff, and field teams.<\/p>\n\n                        <\/div>\n                    <\/div>\n                                    <div class=\"key-point\">\n                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\">\n  <g clip-path=\"url(#clip0_246_47343)\">\n    <path\n      d=\"M13.5017 0.642822H4.50167C2.37143 0.642822 0.644531 2.36972 0.644531 4.49997V13.5C0.644531 15.6302 2.37143 17.3571 4.50167 17.3571H13.5017C15.6319 17.3571 17.3588 15.6302 17.3588 13.5V4.49997C17.3588 2.36972 15.6319 0.642822 13.5017 0.642822Z\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n    <path\n      d=\"M5.14453 10.2857L7.78025 12.3943C7.85103 12.4525 7.93392 12.4943 8.02288 12.5166C8.11184 12.5388 8.20464 12.5409 8.29453 12.5228C8.38528 12.5058 8.4713 12.4694 8.54673 12.4162C8.62217 12.3629 8.68524 12.2941 8.73167 12.2143L12.8588 5.14282\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_246_47343\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg>\n                                                \n                        <div class=\"key-point__content\">\n                            <h3>Follow-up of interventions<\/h3>\n                            <p>Managing and monitoring the progress of the initiatives undertaken.<\/p>\n\n                        <\/div>\n                    <\/div>\n                                    <div class=\"key-point\">\n                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\">\n  <g clip-path=\"url(#clip0_246_47343)\">\n    <path\n      d=\"M13.5017 0.642822H4.50167C2.37143 0.642822 0.644531 2.36972 0.644531 4.49997V13.5C0.644531 15.6302 2.37143 17.3571 4.50167 17.3571H13.5017C15.6319 17.3571 17.3588 15.6302 17.3588 13.5V4.49997C17.3588 2.36972 15.6319 0.642822 13.5017 0.642822Z\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n    <path\n      d=\"M5.14453 10.2857L7.78025 12.3943C7.85103 12.4525 7.93392 12.4943 8.02288 12.5166C8.11184 12.5388 8.20464 12.5409 8.29453 12.5228C8.38528 12.5058 8.4713 12.4694 8.54673 12.4162C8.62217 12.3629 8.68524 12.2941 8.73167 12.2143L12.8588 5.14282\"\n      stroke=\"#091832\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_246_47343\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg>\n                                                \n                        <div class=\"key-point__content\">\n                            <h3>Traceability and reporting<\/h3>\n                            <p>Recording of requests and related actions.<\/p>\n\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        \n                    <\/div>\n<\/section>\n\n\n<section class=\"custom-block media-text-block\">\n    <div class=\"container\">\n        <div class=\"media-container rounded-md -order-1\">\n                                                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/maintenance_appel.jpg\" alt=\"\" width=\"635\" height=\"445\" class=\"rounded-[inherit]\">\n                                    <\/div>\n\n        <div class=\"text-with-button text-brand-blue!\">\n            <h2>A call centre designed for complex environments<\/h2>\n\n            <div class=\"description\">\n                <p>The DEF call centre is particularly well-suited for:<\/p>\n<ul>\n<li>sites with high activity or continuous operation<\/li>\n<li>multi-site organisations<\/li>\n<li>industrial, commercial, and logistics environments<\/li>\n<li>public access and high-rise buildings<\/li>\n<li>organisations that require a centralised point of contact<\/li>\n<\/ul>\n<p>Each system is tailored to the customer&#8217;s operational requirements.<\/p>\n\n            <\/div>\n\n            <div class=\"button-container\">\n                \n                                    <a href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/expertises\/prendre-rendez-vous\/\" class=\"btn btn-primary\" data-track=\"cta\" data-track-label=\"media-text\" data-track-text=\"Request an appointment\" data-track-destination='{\"type\":\"internal\",\"name\":\"Request an appointment\",\"page_url\":\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/expertises\/prendre-rendez-vous\/\"}'>Request an appointment<\/a>\n                \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"custom-block media-text-block bg-white!\">\n    <div class=\"container\">\n        <div class=\"media-container rounded-md order-1\">\n                                                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/service_appel.jpg\" alt=\"\" width=\"635\" height=\"445\" class=\"rounded-[inherit]\">\n                                    <\/div>\n\n        <div class=\"text-with-button text-brand-blue!\">\n            <h2>The call centre at the core of the maintenance system<\/h2>\n\n            <div class=\"description\">\n                <p>The call centre works in conjunction with:<\/p>\n<ul>\n<li>the maintenance contract<\/li>\n<li>the corrective maintenance<\/li>\n<li>the 24\/7 on-call duty<\/li>\n<li>the monitoring and management tools<\/li>\n<\/ul>\n<p>An essential component for smooth and secure incident management.<\/p>\n\n            <\/div>\n\n            <div class=\"button-container\">\n                \n                                    <a href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/maintenir\/maintenance-corrective\/\" class=\"btn btn-primary\" data-track=\"cta\" data-track-label=\"media-text\" data-track-text=\"Corrective maintenance\" data-track-destination='{\"type\":\"internal\",\"name\":\"Corrective maintenance\",\"page_url\":\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/maintenir\/maintenance-corrective\/\"}'>Corrective maintenance<\/a>\n                \n                                    <a href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/maintenir\/contrat-de-maintenance\/\" class=\"btn btn-secondary\" data-track=\"cta\" data-track-label=\"media-text\" data-track-text=\"Maintenance contract\" data-track-destination='{\"type\":\"internal\",\"name\":\"Maintenance contract\",\"page_url\":\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/maintenir\/contrat-de-maintenance\/\"}'>Maintenance contract<\/a>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"custom-block anchor-target-block\">\n    <div id=\"engagements\" class=\"anchor-target\" aria-hidden=\"true\"><\/div>\n  <\/section>\n\n\n<section class=\"custom-block card-custom bg-brand-blue! text-white network-dark-bg\">\n    <div class=\"container block!\">\n        <div class=\"text-presentation\">\n            <p>Our support<\/p>\n            <h2>Our commitments to you<\/h2>\n            <div class=\"description\">\n                <p>A structured approach to ensuring the safety of your fire safety projects from the very beginning.<\/p>\n\n            <\/div>\n        <\/div>\n\n                            <ul class=\"cards two-columns\">\n                                    <li class=\"custom-card card\">\n                        \n                        <div class=\"card-content text-center text-brand-blue\">\n                                                            <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/02\/interface-validation-check-square-1-check-form-validation-checkmark-success-add-addition-box-square-2.svg\" class=\"icon\" alt=\"\">\n                                                        <h3>Effective centralisation<\/h3>\n                            <p>A single point of contact for all requests.<\/p>\n\n                        <\/div>\n                    <\/li>\n                                    <li class=\"custom-card card\">\n                        \n                        <div class=\"card-content text-center text-brand-blue\">\n                                                            <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/02\/interface-validation-check-square-1-check-form-validation-checkmark-success-add-addition-box-square-2.svg\" class=\"icon\" alt=\"\">\n                                                        <h3>Controlled responsiveness<\/h3>\n                            <p>Prompt and structured care.<\/p>\n\n                        <\/div>\n                    <\/li>\n                                    <li class=\"custom-card card\">\n                        \n                        <div class=\"card-content text-center text-brand-blue\">\n                                                            <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/02\/interface-validation-check-square-1-check-form-validation-checkmark-success-add-addition-box-square-2.svg\" class=\"icon\" alt=\"\">\n                                                        <h3>Coordination of actions<\/h3>\n                            <p>A seamless connection between all stakeholders.<\/p>\n\n                        <\/div>\n                    <\/li>\n                                    <li class=\"custom-card card\">\n                        \n                        <div class=\"card-content text-center text-brand-blue\">\n                                                            <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/02\/interface-validation-check-square-1-check-form-validation-checkmark-success-add-addition-box-square-2.svg\" class=\"icon\" alt=\"\">\n                                                        <h3>Full traceability<\/h3>\n                            <p>Clear and well-documented follow-up.<\/p>\n\n                        <\/div>\n                    <\/li>\n                            <\/ul>\n        \n        <div class=\"flex justify-center mt-7\">\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"custom-block anchor-target-block\">\n    <div id=\"services\" class=\"anchor-target\" aria-hidden=\"true\"><\/div>\n  <\/section>\n\n\n<section class=\"custom-block service-block bg-white!\">\n    <div class=\"container gap-7\">\n        <div class=\"text-presentation text-center place-self-center\">\n            <p class=\"text-lg text-brand-orange\">Our services<\/p>\n            <h2 class=\"text-[32px]!\">DEF supports you at every stage of your fire safety<\/h2>\n            <div class=\"font-medium\"><p>We offer services tailored to your needs, to support you effectively and guarantee quality results.<\/p>\n<\/div>\n        <\/div>\n\n                            <ul x-ref=\"services\" x-data=\"services\" class=\"cards justify-self-center\">\n                                                        <li id=\"service-1\" class=\"service card max-sm:min-w-full! px-5.75! py-7.25!\"\n                        :class=\"{ 'active-hover': activeService === 'service-1' }\">\n                                                <a  href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/preparer\/\"                             class=\"card-content auto-rows-[auto_auto_1fr]!\"\n                             data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"internal\",\"name\":\"Audit and support\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/accompagnement\\\/preparer\\\/\"}' >\n                            <div class=\"@container flex justify-between gap-4 pb-4 border-b border-surface-grey\">\n                                <h3 class=\"leading-[125%]\">Audit and support<\/h3>\n                                <span class=\"text-2xl font-semibold mt-0!\">1<\/span>\n                            <\/div>\n                            <div class=\"service-card__desc\"><p>Analysis of your installations and requirements to identify areas for improvement. We support you in defining your needs and implementing appropriate solutions.<\/p>\n<\/div>\n                            <div\n                                class=\"image-container flex justify-center items-center self-center min-w-54.5 min-h-75 bg-white rounded-[10px]\">\n                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/06\/PICTO_AUDIT.svg\" alt=\"\" width=\"130\" height=\"122\">\n                            <\/div>\n                            <\/a>\n                    <\/li>\n                                                        <li id=\"service-2\" class=\"service card max-sm:min-w-full! px-5.75! py-7.25!\"\n                        :class=\"{ 'active-hover': activeService === 'service-2' }\">\n                                                <a  href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/realiser\/\"                             class=\"card-content auto-rows-[auto_auto_1fr]!\"\n                             data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"internal\",\"name\":\"Engineering and commissioning\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/accompagnement\\\/realiser\\\/\"}' >\n                            <div class=\"@container flex justify-between gap-4 pb-4 border-b border-surface-grey\">\n                                <h3 class=\"leading-[125%]\">Engineering and commissioning<\/h3>\n                                <span class=\"text-2xl font-semibold mt-0!\">2<\/span>\n                            <\/div>\n                            <div class=\"service-card__desc\"><p>Design and roll-out of bespoke technical solutions. We handle commissioning and verify that your equipment operates correctly.<\/p>\n<\/div>\n                            <div\n                                class=\"image-container flex justify-center items-center self-center min-w-54.5 min-h-75 bg-white rounded-[10px]\">\n                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/06\/PICTO_MISE_EN_SERVICES.svg\" alt=\"\" width=\"130\" height=\"122\">\n                            <\/div>\n                            <\/a>\n                    <\/li>\n                                                        <li id=\"service-3\" class=\"service card max-sm:min-w-full! px-5.75! py-7.25!\"\n                        :class=\"{ 'active-hover': activeService === 'service-3' }\">\n                                                <a  href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/maintenir\/\"                             class=\"card-content auto-rows-[auto_auto_1fr]!\"\n                             data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"internal\",\"name\":\"Maintenance\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/accompagnement\\\/maintenir\\\/\"}' >\n                            <div class=\"@container flex justify-between gap-4 pb-4 border-b border-surface-grey\">\n                                <h3 class=\"leading-[125%]\">Maintenance<\/h3>\n                                <span class=\"text-2xl font-semibold mt-0!\">3<\/span>\n                            <\/div>\n                            <div class=\"service-card__desc\"><p>Predictive, preventive and corrective maintenance to guarantee the performance and reliability of your installations. Rapid response throughout France to ensure an optimal level of safety and extend equipment life.<\/p>\n<\/div>\n                            <div\n                                class=\"image-container flex justify-center items-center self-center min-w-54.5 min-h-75 bg-white rounded-[10px]\">\n                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/06\/PICTO_MAINTENANCE.svg\" alt=\"\" width=\"130\" height=\"122\">\n                            <\/div>\n                            <\/a>\n                    <\/li>\n                                                        <li id=\"service-4\" class=\"service card max-sm:min-w-full! px-5.75! py-7.25!\"\n                        :class=\"{ 'active-hover': activeService === 'service-4' }\">\n                                                <a  href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/accompagnement\/modernisation\/\"                             class=\"card-content auto-rows-[auto_auto_1fr]!\"\n                             data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"internal\",\"name\":\"Modernisation and training\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/accompagnement\\\/modernisation\\\/\"}' >\n                            <div class=\"@container flex justify-between gap-4 pb-4 border-b border-surface-grey\">\n                                <h3 class=\"leading-[125%]\">Modernisation and training<\/h3>\n                                <span class=\"text-2xl font-semibold mt-0!\">4<\/span>\n                            <\/div>\n                            <div class=\"service-card__desc\"><p>Modernisation and upgrades of your equipment for optimal financial management of your system. Training for your teams to use the installations efficiently.<\/p>\n<\/div>\n                            <div\n                                class=\"image-container flex justify-center items-center self-center min-w-54.5 min-h-75 bg-white rounded-[10px]\">\n                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/06\/PICTO_FORMATIONS.svg\" alt=\"\" width=\"130\" height=\"122\">\n                            <\/div>\n                            <\/a>\n                    <\/li>\n                            <\/ul>\n            <\/div>\n<\/section>\n\n\n<section class=\"custom-block news-slider-block bg-white!\">\n    <div x-data=\"emblaCarousel('acf\/news-slider', JSON.parse('{\\u0022dragFree\\u0022:false,\\u0022slidesToScroll\\u0022:\\u0022auto\\u0022,\\u0022containScroll\\u0022:\\u0022trimSnaps\\u0022}'))\" class=\"\">\n    <div class=\"container news-slider__container\">\n            \n            <div class=\"news-slider__header\">\n                <h2>News<\/h2>\n                                    <a href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/\" class=\"btn news-slider__more news-slider__more--inline\"\n                        data-track=\"cta\" data-track-label=\"news-slider\" data-track-text=\"See all news\" data-track-destination='{\"type\":\"internal\",\"name\":\"News\",\"page_url\":\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/\"}'>See all news<\/a>\n                            <\/div>\n\n            \n            <div x-show=\"showControls\" class=\"embla__controls\" style=\"\">\n    <div class=\"embla__progress\">\n        <div class=\"embla__progress__bar\" x-ref=\"progress\" style=\"transform:translate3d(0%,0px,0px)\"><\/div>\n    <\/div>\n<\/div>\n\n            \n            <div class=\"news-slider__carousel\">\n                <div x-cloak x-show=\"showControls\" class=\"embla__controls\" :style=\"`margin-top: ${titleOffsetHeight}px;`\">\n    <div class=\"embla__buttons\">\n        \n        <button class=\"embla__button embla__button--prev rotate-180\" x-ref=\"prev\" type=\"button\" disabled=\"\"\n            aria-label=\"Previous\">\n            <span aria-hidden=\"true\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" stroke=\"currentColor\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g clip-path=\"url(#clip0_222_17979)\">\n    <path d=\"M0.642578 9H17.3569\" stroke=\"inherit\" stroke-width=\"1.5\" stroke-linecap=\"round\"\n      stroke-linejoin=\"round\" \/>\n    <path d=\"M12.8555 13.5L17.3555 9L12.8555 4.5\" stroke=\"inherit\" stroke-width=\"1.5\"\n      stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_222_17979\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg><\/span>\n        <\/button>\n        <button class=\"embla__button embla__button--next\" x-ref=\"next\" type=\"button\" disabled=\"\"\n            aria-label=\"Next\">\n            <span aria-hidden=\"true\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" stroke=\"currentColor\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g clip-path=\"url(#clip0_222_17979)\">\n    <path d=\"M0.642578 9H17.3569\" stroke=\"inherit\" stroke-width=\"1.5\" stroke-linecap=\"round\"\n      stroke-linejoin=\"round\" \/>\n    <path d=\"M12.8555 13.5L17.3555 9L12.8555 4.5\" stroke=\"inherit\" stroke-width=\"1.5\"\n      stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_222_17979\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg><\/span>\n        <\/button>\n    <\/div>\n<\/div>\n                <div x-ref=\"sliderType\" data-set=\"cards\">\n        <div class=\"embla__viewport \" x-ref=\"viewport\">\n            <ul x-ref=\"cards\" class=\"news-slider__list embla__container\">\n                                                                                    <li class=\"news-card embla__slide\">\n        \n        <a\n            href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/nf-s61-932-surveillance-das\/\"\n            class=\"card-content\"\n            data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"blog\",\"name\":\"NF S61-932: An amendment that redefines the oversight of actuated devices of safety\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/actualites\\\/nf-s61-932-surveillance-das\\\/\"}'\n        >\n            <div class=\"relative\">\n                                    <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/06\/nf-s61-932-surveillance-das.png\" alt=\"NF S61-932: An amendment that redefines the oversight of actuated devices of safety\" width=\"300\">\n                                \n                            <\/div>\n            <div class=\"text-content\">\n                <p class=\"date\">11\/06\/2026<\/p>\n                <p class=\"title\">NF S61-932: An amendment that redefines the oversight of actuated devices of safety<\/p>\n                <p class=\"description hide-text-exceed\" title=\"Published in November 2025, Amendment 1 to the NF S61-932 standard marks an important milestone in improving the safety of smoke exhaust and isolation systems. Its goal: to standardise the requirements for monitoring the positions of Actuated Devices of Safety in order to ensure consistency in building safety.\">Published in November 2025, Amendment 1 to the NF S61-932 standard marks an important milestone in improving the safety of smoke exhaust and isolation systems. Its goal: to standardise the requirements for monitoring the positions of Actuated Devices of Safety in order to ensure consistency in building safety.<\/p>\n            <\/div>\n        <\/a>\n    <\/li>\n                                                            <li class=\"news-card embla__slide\">\n        \n        <a\n            href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/les-cables-du-ssi\/\"\n            class=\"card-content\"\n            data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"blog\",\"name\":\"Do fire safety system cables need to be upgraded?\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/actualites\\\/les-cables-du-ssi\\\/\"}'\n        >\n            <div class=\"relative\">\n                                    <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/evolution_systeme.jpg\" alt=\"Do fire safety system cables need to be upgraded?\" width=\"300\">\n                                \n                            <\/div>\n            <div class=\"text-content\">\n                <p class=\"date\">13\/04\/2026<\/p>\n                <p class=\"title\">Do fire safety system cables need to be upgraded?<\/p>\n                <p class=\"description hide-text-exceed\" title=\"The publication of the decree of May 17, 2024, and the revision of NF C15-100-1:2024 have caused some confusion regarding the fire resistance and fire reaction of fire safety system cables. As noted in the GESI article, written by manufacturers of fire safety system solutions and professionals involved in the design, installation, and maintenance of fire safety systems, the decree of 17 May 2024, has no impact on the fire reaction of fire safety system cables.\r\n\r\nIn fact, this order was drafted at the request of the DGSCGC for the sole purpose of upgrading the emergency lighting cables, not the fire alarm system cables.\">The publication of the decree of May 17, 2024, and the revision of NF C15-100-1:2024 have caused some confusion regarding the fire resistance and fire reaction of fire safety system cables. As noted in the GESI article, written by manufacturers of fire safety system solutions and professionals involved in the design, installation, and maintenance of fire safety systems, the decree of 17 May 2024, has no impact on the fire reaction of fire safety system cables.\r\n\r\nIn fact, this order was drafted at the request of the DGSCGC for the sole purpose of upgrading the emergency lighting cables, not the fire alarm system cables.<\/p>\n            <\/div>\n        <\/a>\n    <\/li>\n                                                            <li class=\"news-card embla__slide\">\n        \n        <a\n            href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/apsad-r7-additif-2025\/\"\n            class=\"card-content\"\n            data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"blog\",\"name\":\"APSAD R7: the 2025 Amendment officially incorporates linear heat detection\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/actualites\\\/apsad-r7-additif-2025\\\/\"}'\n        >\n            <div class=\"relative\">\n                                    <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/service_detection.jpg\" alt=\"APSAD R7: the 2025 Amendment officially incorporates linear heat detection\" width=\"300\">\n                                \n                            <\/div>\n            <div class=\"text-content\">\n                <p class=\"date\">13\/04\/2026<\/p>\n                <p class=\"title\">APSAD R7: the 2025 Amendment officially incorporates linear heat detection<\/p>\n                <p class=\"description hide-text-exceed\" title=\"The APSAD R7 standard, which governs the design, installation, and maintenance of fire detection systems, has been updated with the publication of a major amendment in September 2025.\r\nThis update enhances the reliability of detection systems by incorporating new technical requirements and clarifying certain key points for operators, specifiers, and insurers.\">The APSAD R7 standard, which governs the design, installation, and maintenance of fire detection systems, has been updated with the publication of a major amendment in September 2025.\r\nThis update enhances the reliability of detection systems by incorporating new technical requirements and clarifying certain key points for operators, specifiers, and insurers.<\/p>\n            <\/div>\n        <\/a>\n    <\/li>\n                                                            <li class=\"news-card embla__slide\">\n        \n        <a\n            href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/detection-incendie-temporaire-firemob\/\"\n            class=\"card-content\"\n            data-track=\"content\" data-track-context='{\"pageType\":\"other\",\"pageName\":\"DEF Belgique\",\"pageUrl\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/wp-json\\\/wp\\\/v2\\\/pages\\\/8337\"}' data-track-destination='{\"type\":\"blog\",\"name\":\"Temporary fire detection for construction sites: a comprehensive solution provided by the R\\u00e9seau DEF\",\"url\":\"https:\\\/\\\/def-belgique-preprod.wp-ylly.hunik.tech\\\/en\\\/actualites\\\/detection-incendie-temporaire-firemob\\\/\"}'\n        >\n            <div class=\"relative\">\n                                    <img decoding=\"async\" src=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/wp-content\/uploads\/sites\/4\/2026\/03\/detection_temporaire_erp.jpg\" alt=\"Temporary fire detection for construction sites: a comprehensive solution provided by the R\u00e9seau DEF\" width=\"300\">\n                                \n                                    <div class=\"tags\">\n                        <span class=\"tag\">Detection<\/span>\n                    <\/div>\n                            <\/div>\n            <div class=\"text-content\">\n                <p class=\"date\">20\/03\/2026<\/p>\n                <p class=\"title\">Temporary fire detection for construction sites: a comprehensive solution provided by the R\u00e9seau DEF<\/p>\n                <p class=\"description hide-text-exceed\" title=\"Construction phases involve specific fire hazards related to hot work, temporary electrical installations, and the constantly changing nature of the areas that need to be protected. In these environments, fire safety must be ensured before the final systems are put into service.\">Construction phases involve specific fire hazards related to hot work, temporary electrical installations, and the constantly changing nature of the areas that need to be protected. In these environments, fire safety must be ensured before the final systems are put into service.<\/p>\n            <\/div>\n        <\/a>\n    <\/li>\n                                                                        <\/ul>\n        <\/div>\n    <\/div>\n            <\/div>\n\n            \n                            <a href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/\" class=\"btn news-slider__more news-slider__more--bottom\"\n                    data-track=\"cta\" data-track-label=\"news-slider\" data-track-text=\"See all news\" data-track-destination='{\"type\":\"internal\",\"name\":\"News\",\"page_url\":\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/actualites\/\"}'>See all news<\/a>\n                    <\/div>\n<\/div>\n<\/section>\n\n\n<section class=\"custom-block cta-block\">\n    <div\n        class=\"container\">\n        <div class=\"cta-card bg-[url('\/resources\/images\/original-network-dark-theme.svg')] bg-no-repeat md:bg-right max-md:bg-bottom md:min-h-80! bg-brand-blue! text-white\">\n            <div class=\"text-with-button\">\n                <h2>Need a single point of contact for your systems?<\/h2>\n                <div class=\"description\">\n                    Our teams will work with you to set up a call centre tailored to your installations.\n                <\/div>\n                                                    <a href=\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/expertises\/votre-audit-incendie\/\" class=\"btn btn-primary\" data-track=\"cta\" data-track-label=\"cta-block\" data-track-text=\"Request an audit\" data-track-destination='{\"type\":\"internal\",\"name\":\"Request an audit\",\"page_url\":\"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/expertises\/votre-audit-incendie\/\"}'>\n                        <span>Request an audit<\/span>\n                        <svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" stroke=\"currentColor\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g clip-path=\"url(#clip0_222_17979)\">\n    <path d=\"M0.642578 9H17.3569\" stroke=\"inherit\" stroke-width=\"1.5\" stroke-linecap=\"round\"\n      stroke-linejoin=\"round\" \/>\n    <path d=\"M12.8555 13.5L17.3555 9L12.8555 4.5\" stroke=\"inherit\" stroke-width=\"1.5\"\n      stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n  <\/g>\n  <defs>\n    <clipPath id=\"clip0_222_17979\">\n      <rect width=\"18\" height=\"18\" fill=\"white\" \/>\n    <\/clipPath>\n  <\/defs>\n<\/svg>\n                    <\/a>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>The call centre serves as the centralised point of contact for managing requests related to fire safety systems: incident reporting, service requests, tracking of actions, and coordination of teams.<\/p>\n","protected":false},"author":0,"featured_media":2292,"parent":8351,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"profession":[],"sector":[],"service":[260],"solution":[],"class_list":["post-8337","page","type-page","status-publish","has-post-thumbnail","hentry","service-maintenir"],"acf":[],"_links":{"self":[{"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/pages\/8337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/comments?post=8337"}],"version-history":[{"count":0,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/pages\/8337\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/pages\/8351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/media\/2292"}],"wp:attachment":[{"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/media?parent=8337"}],"wp:term":[{"taxonomy":"profession","embeddable":true,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/profession?post=8337"},{"taxonomy":"sector","embeddable":true,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/sector?post=8337"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/service?post=8337"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/def-belgique-preprod.wp-ylly.hunik.tech\/en\/wp-json\/wp\/v2\/solution?post=8337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}